Web-Based E-Commerce Application Development with Real-Time Notifications via Telegram Bot

Abstract

This research aims to develop a web-based e-commerce system equipped with real-time notifications through a Telegram bot. The background of the study originates from issues in sales transactions that are still conducted through chat messages, which often lead to delayed confirmations and irregular order recording. The system being developed is expected to simplify the transaction process, improve data organization, and enhance the efficiency of communication among system users. The research employs an Agile approach with development stages that adapt to user needs. The system is designed to support three types of users with different access rights: customers, employees, and owners. The main features implemented include product management with ready-stock and pre-order categories, order management, payment confirmation, transaction history, sales reports, and automated notifications via a Telegram bot. Testing was conducted using Black Box Testing to evaluate system functionality, along with external testing to obtain feedback from users. The test results indicate that the system operates according to its functions and provides a good level of user satisfaction. Based on these findings, it can be concluded that the system is capable of improving the effectiveness and efficiency of business processes while supporting the digitalization of small and medium enterprises, particularly in the integrated management of ready-stock and pre-order product models.